1. Introduction
Welcome to Marv Hair Collection (“we,” “us,” “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit and make purchases from marvhaircollection.com (the “Site”), purchase our products (wigs, hair extensions, beauty products), or otherwise interact with us.

By using the Site or providing your personal data to us, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect
We collect and process various types of personal data from you, including:

Type of Information Collected When / Purpose Examples
Account & Contact Information When you register an account, place an order, contact us, subscribe to newsletters Name, email address, phone number, shipping address, billing address
Order & Payment Information During checkout and payment processing Products ordered, quantities, payment method (e.g. card details, or reference of payment), transaction amounts
Shipping & Delivery Information To deliver purchases Delivery address, contact phone, preferred delivery time or instructions
Usage & Device Data When you use the Site IP address, browser type, device type, operating system, referring URLs, pages visited, time stamps, cookies or similar tracking technologies
Communications & Support Data When you contact us Messages you send to us (e.g. via contact form, email, chat support), feedback, complaints
Marketing & Preferences If you opt into marketing or promotions Preferences, newsletter subscription, engagement metrics (what you click, open)

3. How We Use Your Information
We use your personal information for the following purposes:

  • To process and fulfill your orders (including managing payments, shipping, returns)

  • To communicate with you about your orders, account, and inquiries

  • To send you marketing, promotional, or newsletter content (only if you consent or as otherwise permitted by law)

  • To improve our Site, offerings, customer experience, and analytics

  • To detect and prevent fraud, unauthorized transactions, or other illegal activity

  • To comply with legal obligations (e.g. tax, audit, regulatory)

  • To enforce our Terms & Conditions or protect our rights, property, or safety

4. Legal Basis for Processing (where relevant)
To the extent required under applicable law (such as Nigeria’s data protection regime), we rely on one or more of the following bases to process your personal data:

  • Performance of a contract (e.g. to fulfill your order)

  • Your consent (e.g. for marketing communications)

  • Legal obligation (e.g. compliance with tax, audit, recordkeeping requirements)

  • Legitimate interests (e.g. to improve our business, prevent fraud, maintain security), balanced against your rights

5. Sharing & Disclosure of Data
We do not sell your personal data. We may share your information in the following circumstances:

  • Service providers & third‑party processors: Payment processors, shipping/courier companies, fulfillment centers, marketing/email service providers, analytics companies, IT providers—only for purposes consistent with this policy

  • Affiliated entities (if applicable)

  • Legal & regulatory obligations: If required by law, court order, or to respond to lawful requests

  • Protection of rights: To protect our rights, safety, property, or users

  • Business transfers: In the event of a merger, acquisition, sale, or other reorganization

Whenever we share data, we require service providers to maintain confidentiality and adequate security, and only use the data for allowed purposes.

6. Cookies & Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect data about your browsing behavior, preferences, and interactions on the Site, and to enhance your experience. Cookies may be categorized as:

  • Essential cookies (required for site operations, e.g. cart, login)

  • Performance / analytics cookies (collect data on site usage for improvement)

  • Functional cookies (remember user preferences)

  • Marketing / advertising cookies (track for promotional, retargeting, ads)

You can manage or disable cookies through your browser settings (though that may affect site functionality). Third‑party cookies (e.g. from analytics or advertising partners) may also be used; check their privacy policies for details.

7. Data Retention
We retain personal information for as long as necessary to:

  • Fulfill the purposes for which it was collected (e.g. complete transactions, orders, deliveries)

  • Comply with our legal obligations (e.g. tax, accounting, audit)

  • Resolve disputes and enforce our agreements

  • Until you request deletion, or until we no longer need it, unless retention is required by law

8. Data Security
We take reasonable measures (technical and organizational) to protect your personal data from unauthorized access, loss, alteration, or disclosure. This includes using SSL/TLS encryption, secure payment gateways, restricted access controls, and routinely reviewing our security practices.

However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9. International / Cross‑Border Transfers
If your personal data is transferred to, stored, or processed in a country outside Nigeria (including by third parties), we will ensure appropriate safeguards (e.g. contractual protections, encryption) as required by applicable law.

10. Your Rights & Choices
Depending on the applicable law, you may have the following rights:

  • Access: Request access to your personal data

  • Rectification: Have inaccurate or incomplete data corrected

  • Erasure / Deletion: Request deletion of your personal data (subject to legal/contractual obligations)

  • Restriction: Ask us to limit the processing of your data

  • Objection: Object to certain processing (e.g. marketing)

  • Portability: Receive a copy of your data in a structured, machine‑readable format

  • Withdraw Consent: Where processing is based on consent, you can withdraw consent (without affecting the lawfulness of prior processing)

To exercise any of these rights, contact us at info@marvhaircollection.com (or the contact details below). We may ask you to verify your identity before fulfilling requests.

11. Children’s Privacy
Our Site is not directed to individuals under 13 years old. We do not knowingly collect personal data from children under 13. If we learn we have inadvertently collected such data, we will promptly delete it.

12. Changes to this Policy
We may update this Privacy Policy from time to time (e.g. to reflect changes in our practices, legal requirements, new services). We will post the “Last updated” date at the top, and notify users (e.g. via email or prominent notice) if materially significant changes occur.

13. Contact Us
If you have questions, complaints, or requests regarding this Privacy Policy or your personal data, you can contact us:

Marv Hair Collection
19 Kalejaye Street, Shasha, Lagos, Nigeria
Email: info@marvhaircollection.com
Phone: +234 916 039 7244 | +234 708 591 2545